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Customers Satisfaction Questionnaire

*Customer name:
Address:
Phone:
*e-mail:

* REQUIRED FIELDS - MUST BE FILLED OUT
Service department:
Was our service department responsive to your requests? Excellent Good Needs Improvement
Were you satisfied, overall, with your service representative? Excellent Good Needs Improvement
Did your service representative offer suggestions and alternatives? Excellent Good Needs Improvement
Advertising:
Where did you hear about Edd Helms?
Please check all that apply		 Yellow Pages Television
Trucks Direct Mail
Internet
Referred by: 
Others | Please specify: 
Service Technicians & Installation Professionals:
Rate our service based on performance in a neat and professional manner Excellent Good Needs Improvement
Rate our service based  on completion within the timeframe promised Excellent Good Needs Improvement
Rate our technician based on courteousness and professionalism Excellent Good Needs Improvement
Rate our technician on his/her explanation of the work performed Excellent Good Needs Improvement
Condition of your home or office upon completion - neat and clean Excellent Good Needs Improvement
Maintenance (Air Conditioning):
Dirty Air filters are the most common cause for A/C's not cooling properly. Did our technician demonstrate how your A/C filters must be cleaned or replaced when they are dirty? Yes No
Emergency generators must reliably start and run when your power goes out.  Did our electrician demonstrate or explain the importance of regular maintenance on your emergency generator? Yes No
We offer repair discounts, seasonal maintenance and priority service benefits thru our VALUE CLUB Agreement for your air conditioning systems & generator.  To read and apply for our VALUE CLUB online, <click here> .   To print out the VALUE CLUB application and mail or fax it to us, <click here>.
Overall Satisfaction:
Would you recommend us to your friends? Yes No
Did you know that Edd Helms Marine Air Conditioning can take care of the air conditioning and refrigeration needs on your boat? Yes No
Are you satisfied with the work we performed? Yes No
Please enter any comments or suggestions that will help us improve our service


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